If you’re part of an owner’s corporation, you have many choices when it comes to strata management services. As such, when you’re evaluating strata managers, you should have a set list of criteria that a strata company should fulfil.
Importantly, a reputable strata company should have an extensive service offering, deep experience, a strong commitment to customer service and a roster of happy customers. As you look to hire your next strata manager, look at these must-have qualities for an easy strata management experience.
Comprehensive service offering
The main goal of a strata manager is to make complicated property matters simple. Therefore, when choosing a strata management company, it’s important to make sure that they can handle all potential issues that may arise.
Look for a strata manager that offers:
- Financial management, including preparing annual income and expenditure statements, levy statements, debtor control and cash management reports
- Administrative management, including working with insurance providers, setting up meetings for the owners corporation and preparing minutes
- Supplier management, including working with maintenance teams and other third-party vendors
Breadth of experience
Strata management encompasses a long list of wide-ranging duties and requires strata managers to work with a variety of stakeholders, including lot owners and government agencies. There’s a lot to manage, so it’s critical to work with a strata management company that has extensive industry experience with all kinds of owners corporations.
Commitment to good service
Unfortunately, emergencies can happen at any time. The top-tier strata services companies recognise this and are committed to resolving their customers’ urgent and non-urgent inquiries as quickly as possible.
You never know when you could get stuck in a lift or have a pipe burst, so you should opt for a strata manager that offers after-hours emergency service. They’ll be able to quickly dispatch a certified tradesperson to your property and fix the situation at a minimal interruption to your day.
Choosing a strata management company is a big decision that will impact all of the lot owners within your complex. Before you commit to working with a particular firm, it’s in your best interest to do your research and learn how they’ve worked with other owners corporations.
Look for testimonials on the company’s website and keep an eye out for clients whose property is similar to yours. This way, you’ll be able to see if the company has had success with complexes like yours in the past. If you’d like to get more details, you can always ask the company to set you up on a quick reference call with one of their current or former clients.
If you’re ready to start working with a professional strata management company, make sure your provider has all of the qualities listed here. Your strata manager will be an advocate for the collective interests of all lot owners and the selection of one shouldn’t be overlooked. Strata managers frequently manage the same properties for years, so it’s advisable to hire someone who is able to build strong working relationships.